1. Introduction

At About Tea ("Company", "we", "us", or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you agree to the terms outlined in this policy.

 

2. Information We Collect
We collect personal information to help us deliver a better experience and provide our products and services.

a. Personal Information

​This may include:

• Name (first and last)

• Email address

• Phone number

• Delivery Address

• Payment details (securely encrypted and processed)

• Any other information you voluntarily provide (ie: notes on orders)

b. Usage Data

​Collected automatically when you visit our website:

• IP address

• Browser type and version

• Pages visited and duration of visit

• Cookies and similar tracking technologies

 

3. How We Use Your Information
We use the collected information for various purposes, including but not limited to:

• Process and fulfil your orders

• Provide customer support

• Providing and maintaining our services

• Personalising user experience

• Sending updates, promotions, or newsletters (with opt-out options)

• Complying with legal obligations

We will only send marketing emails with your express consent, and you can unsubscribe at any time using the link provided in each email.

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4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Session Cookies (temporary and deleted after session ends)

• Preference Cookies (remember your preferences)

• Security Cookies (used to enhance security measures)

You can choose to disable cookies via your browser settings; however, some website functionalities may be affected.

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5. Data Security & Protection
We take reasonable steps to protect your personal information from misuse, interference and, unauthorised access. However, no data transmission over the internet can be guaranteed as 100% secure. You are responsible for maintaining the confidentiality of your login credentials.  ​We retain your personal data only as long as necessary to fulfil its purpose or to meet legal obligations. When no longer needed, data is securely deleted or de-identified.

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6. Sharing & Disclosure of Data
We do not sell or rent your personal information. We may disclose your data in the following cases:

• To comply with legal requirements or to protect our legal rights

• In the event of a business restructure or sale

• With trusted service providers (e.g., payment processors, delivery services) who are bound by confidentiality

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7. Third-Party Services & External Links

We may employ trusted third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

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Our website may also contain links to external websites. If you click on a third-party link, you will be directed to that third party’s site.  We have no control over and assume no responsibility for the privacy practices of third parties, and encourage you to review their policies before providing any personal data. 

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Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

• Google Analytics

  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

  You can opt out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visit activity.

  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

 

8. International Data Transfers
Our services may involve data storage on platforms or servers located outside of Australia (e.g. in the United States).  By using our services, you consent to your data being stored or processed internationally, in line with Australian privacy obligations.

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9. Your Rights & Choices
Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you

• Request corrections or updates to your data

• Withdraw consent for marketing communications

• Request data deletion (subject to legal obligations)

To exercise these rights, please get in touch with us by following the Contact Us link at the footer of this page.

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10. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware of any such data, we will promptly delete it.

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11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

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12. Complaints & Concerns

If you believe we have breached your privacy or misused your data, get in touch with us via our Contact Us page. We take all concerns seriously and will investigate promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): 📍 www.oaic.gov.au

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12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please get in touch with us via our Contact Us page.

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Effective date: 6 June 2025